To order call toll free 888-480-RAIN (7246)
or call: (818) 347-6455

***NO CHARGE will be made to your credit card until we ship your order.
You'll receive a confirmation email when you submit your order,
then a separate email when the order is shipped with UPS information and a tracking number.

Why use PayPal?
While PayPal costs us, the merchant, a little more in fees, it's really good for the customer.
Shop without sharing your financial information. When you pay with PayPal, your credit/debit card and bank account numbers are never seen by the seller or merchant. Your financial information stays safe. Plus, you get extensive protection against unauthorized payments sent from your account.

Shipping
In-stock regular orders: please allow 1-2 weeks for your order to be shipped.
If a product is not in stock, we will tell you promptly.
We ship via UPS Ground & 2nd Day Air. (you can choose when Checking Out). For Next Day Air service, please place your order by phone.

Need it sooner?
Let us know - for products in stock, we can often ship the same day we receive your order. If you have a deadline, please let us know what it is.

Please note: Customers using American Express cards will be required to sign for packages received via UPS. This is for your protection and to minimize the chance for lost shipments.

UPS Ground Shipping
Approximate business days in transit from RainChains.com

Returns
Returns are gladly accepted, with a Return Authorization, if the items are returned in unused condition. We understand if it "just wasn't what you had in mind". However, we cannot accept returns if any aging or non-shipping damage has taken place. Returns are refunded for the amount of merchandise only, this does not include shipping charges. Please CALL US FIRST before returning goods.

• Clearance items are sold "as-is" and are not refundable.
• Patina items are subject to a 10% restocking fee if returned.
• Custom lengths are subject to a 15% restocking fee if returned.
• All stainless steel products are subject to a 15% restocking fee if returned.

International Orders
Our company is honored to serve our international customers. Our preferred method of shipping is USPS Priority International. We make international shipments once a week. A single chain sent to BC Canada runs approximately $25 US and takes 1 week to arrive. Heavier packages and other destinations may incur different shipping charges and/or shipping durations. Please call us at (818) 347-6455 to place an international order. Citizens of the following countries are among those that now enjoy our rain chain products:

	Canada		United Kingdom
	Australia		Ireland
	Mexico		Greece
	Spain		Philippines
	Portugal		South Africa
	Nigeria		Singapore
	Brazil		Poland

NOTE: International shipments may incur duties, customs or import fees, and other charges. These vary from country to country and are not charged by our company. While RainChains.com takes certain precautions to minimize these charges, we cannot control them and are not responsible for final destination charges to your location.

Our Guarantee
We guarantee our products for a period of one year from the date of purchase. If, for any reason, a product breaks or fails, just return it. We'll either repair the item you returned or send you a brand new one.

Privacy
We do not share, sell or distribute your name, Email or physical address, or any other information about you with anyone. Period.

Security
You can shop at RainChains.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

• Industry leading encryption hardware and software methods and security protocols to protect customer information.

• Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

RainChains.com is registered with the Authorize.Net Verified Merchant Seal program.